What types of customers have you worked with?
We work with every type of customer! From your everyday person and his family to military personnel, government officials, corporations and businesses. As always we will honor any and all clients anonymity at their discretion.
Are you licensed and insured?
We are registered as an Intrastate Mover of Household Goods as required in Florida Chapter 507, Florida Statutes and licensed by the Florida Department of Agriculture and Consumer Services (License # IM2738). We are fully insured and carry general liability, auto and cargo insurances.
How far in advance should I schedule my move?
The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month, or a weekend, please call us 4-6 weeks before your planned date.
How would I know if a moving company is legitimate?
According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers. Always ask your moving company if they are licensed and insured.
Do you use temporary workers?
We do not use day labor or temporary workers, all our movers are trained, experienced and background checked. A lot of them have been with us for many years and all of them are trustworthy and hard-working individuals.
Do you have temperature controlled, indoor storage?
Yes, we have both options available – climate controlled or not. Please give us a call for more info.
Do you provide packing services?
Yes, we can absolutely help you with packing and/or unpacking. Our movers are trained in packing techniques to make sure all your belongings are protected and transported safely. Check out our sister company www.cratedepot.com for reusable moving crates – an easy and eco-friendly packing option!
How about labor only services?
Yes we do offer labor-only services if you simply need heavy lifting or man-power to help with loading or unloading furniture, trucks, pods, storage units, trailers, shipping containers, and more! However, our trucks are equipped will all the necessary tools and supplies so we would still come out with our truck to make sure we are fully prepared and ready to help!
Do I need an estimate?
We usually can give you a pretty accurate quote over the phone based on the information and inventory you provide. We do suggest an on-site estimate if you have a larger home (4+ bedrooms), commercial move (office space), or any unusual items (pool table, piano, hot tubs, etc.) Estimates are non-binding and free of charge. We do offer video estimates for an easy and contact less quote!
What are your price rates?
We have two options for pricing – flat rate or hourly rate. Flat rate is strictly based on inventory of your items. With hourly rate you will be charged for the total time it takes to move you from your origin address to your destination. Our hourly rates fluctuate depending on the season as well as weekday vs weekends. Please give us a call for a quick quote!
How is the cost of my move calculated?
We have a standard hourly rate system based on the number of movers requested (2 or 3) as well as a day of the week requested (weekdays vs weekends) Plus a one-time destination/arrival fee that covers travel time to your residence, tolls, gas and travel time back to our warehouse. The hourly rate starts when the movers arrive at your place and it stops when the move is completed.
Do you have hidden fees or charges?
We pride ourselves on having no hidden fees and being all-inclusive, BUT we DO charge a one-time trip fee for every service. This is standard for the moving industry. However, ours is typically equal to just one additional hour of labor. It may be adjusted on a case-by-case basis, either less or more, depending on the service being requested and the customer/job location.
What payment methods are accepted?
*We accept all major credit cards, debit cards, and cash as forms of payment.
*All balances are expected to be paid in-full at the time of service when the job is complete, excluding any deposits paid in advance
*Please Note: Balances paid with either credit or debit cards will incur a 2.7% transaction fee.
Do you require deposits?
Yes we do require a $100 deposit to secure your scheduled day/time. The deposit is deducted from your total the day of the move. If you cancel your move with less than 48 hours notice, the deposit is forfeited. If you need to just reschedule, your deposit will follow you to the new date, we just ask for as much notice as possible so we may fill in that slot with another customer.
Do I have to pay extra for a moving truck?
No, a moving truck is included in the flat rate or the hourly rate. There is not an additional fee for one of our 26 ft moving trucks.
Are your quotes binding?
Our quotes are general estimates. They are non-binding and merely an approximation of the cost and time estimated for your move. You are not required to sign the estimate as the move may go over or under the estimated time.
Can you give guaranteed pricing?
On a flat rate move, yes we absolutely can and always do! On an hourly rate move, we cannot guarantee total hours it will take to complete the job, but we will estimate responsibly and with integrity. Our sales staff will go over time and cost scenarios for your move. There will be no surprises on your final bill with us.
Can my belongings be temporarily stored at your location?
Yes, we do offer storage services, please give us a call for more info.
What should I keep with me on my moving day?
Keep with you anything you or your family will use on the day of your move with you. Common items include snacks, toilet paper, paper towel, phone chargers, a change of clothes, toothbrush/toothpaste, and your kids’ favorite toys. Additionally, medications, important paperwork (e.g., birth certificates and social security cards), and anything highly valuable or sentimental (jewelry, credit cards, bank account information, etc.) should be set aside. On your moving day, place these essential items in a box or bag that you’ll carry with you to your new home. Check our “moving tips” section for more useful information.
Do I need to empty my dresser drawers?
It depends. If there are any breakable or heavy items in the drawers we recommend removing those items. If there are just clothes and soft items in the drawers there is no need.
Can the crew members arrange the furniture to my liking in my new home?
Absolutely! Just instruct the crew members on where you want the specifics placed and we will be happy to help. Having a plan in mind before arriving at your new home can save time and money.
What if I discover damaged or missing items?
Our team has been trained to work with utmost care and integrity, and we sure hope that will not be the case. However, if you do discover anything missing or damaged, please contact us as soon as possible. We strongly suggest you inspect all your items and furniture on the day of the move. We will accept claims in writing within 7 (seven) calendar days of your move day.
Do you offer insurance to protect my belongings?
Yes, we offer two types of insurance coverage:
Basic coverage – every move is covered by federally required Released Value Protection. There is no additional cost to you, in case of any damage, movers assume the liability of no more than $.60 (sixty) cents per pound per article.
Additional coverage – must be purchased separately. Please contact us for details.
What do I need to do to prepare my appliances for the move?
The moving crew will wrap these items in moving blankets to protect them on the truck. However, you should make certain that your dishwasher, microwave, and washing machine are empty. Additionally, movers are not electricians or plumbers – you need to arrange for the appropriate professional to disconnect your washer, chandeliers, and refrigerator from any electric and/or water connection. Most importantly, movers are not licensed to disconnect gas.
Are you able to connect/disconnect my appliances and/or electronic devices?
Due to liability reasons, we can not and will not connect/disconnect any appliances or electronic devices, including any and all plumbing connections on your property.
How do I change my address?
You can change your address with the US Post Office online.
*Visit the website usps.com/move.
*Follow the steps to fill out your change of address information with the post office.
Do I tip the movers?
Tipping is never expected, but always appreciated! Although our movers are trained to never ask for tips from customers, they are allowed to accept tips should customers feel inclined for the hard work they received. In regards to what amount to tip the movers, we encourage customers to tip whatever they feel is necessary for the job that was completed. *tips are given directly to the movers, and do not constitute as payment of the bill.
Teleport Moving is a local moving company in Altamonte Springs Florida that guarantees that your move is going to be comfortable and without stress. Contact us today so that we can help you with your moving needs.
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